Your missing purchase request may be declined due to any of the following reasons:
The store could not track your shopping details due to ad-blockers, disabled cookies, or any other technical errors.
- The purchase date you entered does not match with the invoice date on the missing purchase request.
- You submitted an incorrect order ID.
- Your purchase was not eligible for cash back.
- Your purchase has not been confirmed from the merchant’s end.
- The missing purchase request submitted has already been credited in your account.
- You redeemed an online coupon or voucher from any other site to pay for a purchase on WU Shop. You can earn cash back1 if you redeem coupons and vouchers available on WU Shop.
- You shopped at a store outside of your country. Only shopping at stores on WU Shop within your country can earn you cash back1. In case you entered an incorrect country while signing up, you can contact Customer Care to change your country.
- You’ve submitted a missing purchase request for your travel booking while it is still in progress. You can request for your travel’s missing purchase only within 45 days of completing it.
- You submitted the missing purchase request after 90 days of your purchase. No missing purchase request is accepted after 90 days of purchase date on invoice.
- Your purchase was not eligible for a cash back because it was canceled, returned, or modified. Any purchase initiated on the website and completed via phone is not eligible for cash back.
1Subject to WU Shop Terms and Conditions.