Why do I need to provide additional information to transfer money?
Sometimes local government regulations require us to verify your identity before an online or in-store money transfer. To do so, you’ll need...
What kind of documents do I need to provide?
For identity verification, you can provide any of the following:Your passportYour driving licenseYour residence permitAny other govern...
I don’t have my documents handy. Can I upload them later?
Yes, you can upload your documents later. If you’ve started a transfer online, it will be saved automatically for 10 hours before it gets ca...
Do I need to submit my documents every time I send money?
No, if we’ve verified your identity once, you don’t have to submit your documents again. However, we might ask you to validate your email ad...
How much time does it take for my documents to be verified?
We usually verify your documents within a couple of hours, but it can sometimes take longer. We might reach out to you in case we need addit...
I’ve already verified my identity at a Western Union agent location. Do I need to verify it again while sending money online?
We might ask you again for a proof of identity when sending money online. For quicker verification, please upload the same document that you...
Do I need to upload my proof of identity if I start a transfer online and complete it at an agent location?
No, you only have to mention the type of document you plan to provide at the agent location.