Your online receipt will show if your transfer has been approved or not. You’ll get an email with your money tracking control number (MTCN) when the transfer is complete.

If your transfer takes time for approval and has been put on hold, we’ll inform you via email or SMS. We may also contact you for more information.

If your transfer has been rejected, you can contact our Western Union Customer Care. Alternatively, you can email wu.support@globalmoneyexchange.net.