We’re sorry for the inconvenience caused. Your transfer may have been canceled because of one of the following reasons:

• We couldn’t confirm your identity from the information you provided.
• You sent money to a business account instead of a personal account.
• You had insufficient funds in your bank account, debit card, or credit card.
• There was a technical issue at your bank’s end.
• You provided incorrect receiver’s details, including bank details and name.
• Your receiver didn’t pick up the money within 42 days.

Note: In case you were charged, we’ll refund you the money within 7 business days.