In progress: Your transfer has been processed and your money is on its way.
Available: Your transfer is ready for pickup. Your receiver needs to visit an agent location with their government-issued ID and tracking number (MTCN).
Received: The money has been picked up by your receiver at an agent location.
Paid: The transfer is complete, and the money has been credited to your receiver’s mobile wallet or bank account.
Delivered: The transfer is complete, and the money has been credited to your receiver’s bank account.
On hold: It’s taking us longer than usual because we are verifying a few things.
Canceled: Reasons can be self-cancellation or a cancellation from our end. Money is usually refunded with 7 business days.
Refunded: Your money has been refunded in your original form of payment.
Your transfer status is typically updated within 2 hours.
If you have any questions about your transfer status, contact us.