In the following countries, receivers need to register themselves to pick up a money transfer:
  • Argentina
  • China
  • Colombia
  • Jamaica
Argentina

Your receiver needs to register by completing an online form within 90 days of the money transfer delivery. We’ll contact your receiver within 24 hours of the transfer.
Please note: If your receiver gets two additional transfers within 90 days (a total of 3 transfers), they will need to register again before picking up the third transfer.

China

For registration, we’ll contact your receiver within 24 hours at the number provided by you.
Your receiver will need to do the following:
  • Provide the tracking number (MTCN).
  • Confirm their bank card number.
  • Confirm their Chinese name as it appears on their government-issued ID.
  • Provide their government-issued ID.
Note:
  • We’ll refund you the money if we cannot contact your receiver within 3 days.
  • Your receiver can also call Customer Care at 4008 190 488 or 0216 8664 622 to provide their identity details.
Colombia

The Government of Colombia requires receivers to register for transfers that exceed cash and frequency limits.
To register, your receiver can call Western Union’s Colombian partner, Giros y Finanzas, at any of the below-mentioned numbers:
Country code +57:
  • National office: 0180 0011 1999
  • Cali: (2) 518 48 00
  • Bogotá: (1) 635 35 60
  • Medellín: (4) 511 51 51
  • Barranquilla: (5) 368 79 96
  • Pereira: (6) 335 16 11
Giros y Finanzas contact numbers outside Colombia:
  • Miami (USA): +1 (786) 206 6144
  • Montreal (Canadá): +1 (514) 448 1874
  • Panamá: +507 833 9275
Giros y Finanzas hours of operation, Colombia Time (COT) (UTC -5):
Monday to Friday: 7:00 am – 9:00 pm
Saturday, Sunday, and holidays: 8:00 am – 8:00 pm
Alternatively, your receiver can also wait for Giros y Finanzas to call. They will try contacting up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach your receiver after 3 tries, we will cancel the transfer and refund you.
Giros y Finanzas may ask your receiver to provide the following:
  • Their full name, including their first name, middle name, paternal name, and maternal name.
  • Their date of birth.
  • Their country and city of birth.
  • Their current city of residence.
  • Their address, contact number, and email address.
  • Their occupation.
Jamaica

To receive money, your receiver must register with our agent GraceKennedy. They can register online through GraceKennedy’s registration portal or visit any of our agent locations in Jamaica.
To register in person at an agent location, your receiver will need to provide the following information:
  • Their full name as it appears on their government-issued ID.
  • Their bank name and branch.
  • Their bank account number.
  • Their Jamaican Taxpayer Registration Number (TRN).
  • Their government-issued ID.
  • Their date of birth and country of birth.
  • Their phone number, email address, and address.
  • Their occupation.
The proof of ownership of their bank account. The following forms are acceptable:
  • Bank statement
  • Canceled cheque (if it is a current account)
  • Account passbook
Please note that we can only transfer to Jamaican Dollar accounts.
To register online, they will also need to provide the following information along with the above-requested information:
  • Back and front images of their government-issued ID.
  • A photo of their TRN card or TRN letter.
  • A selfie of them holding their ID card immediately below their chin.
  • A photo of their proof of address.
Screenshot of their online banking portal with their name and account number.

Note: For registrations at agent locations, these documents will be scanned and returned.

After GraceKennedy verifies the given bank details, your receiver can collect the money. Verification takes up to 2 business days. If there are any issues with registration, the agent will contact your receiver via SMS, email, or phone call.

If registration is not completed in 7 days, the transfer will be automatically canceled.