To track your missing purchase request, do the following:

1. Log in to your profile on wushop.westernunion.com.
2. Select Cash back overview from the Menu.  
3. Select View in the comment section of the selected missing purchase request.
4. You’ll be able to see the status of your missing purchase request.

It takes 60-90 days for the store to review these requests. If there is no status update, it means we’re still resolving your missing purchase request.