Consumer protection
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Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?
Be wary if you are required to pay a fee before receiving a loan. Beware of sweepstakes, prize, or lottery company representatives who tell ...
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I received a suspicious email from someone claiming to be Western Union. What should I do?
If you receive an email from a company representing itself as Western Union and you are not sure it was sent by Western Union, do not click ...
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Can the Test Question feature secure my funds or delay payment of a transaction?
The “Test Question” feature in the Western Union® Money Transaction service is designed for emergency situations where the receiver doe...
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Does Western Union offer an escrow service or any kind of buyer protection?
Western Union does not offer an escrow service or any type of “purchase protection” policy. Western Union’s business is to transaction funds...
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Can I use Western Union to pay for online auctions?
For online auctions, examine seller feedback carefully and know the warning signs associated with fraudulent auction sales. Most online auct...
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What can I do if I suspect fraud or am a victim of fraud?
If you feel you have been the victim of fraud and have sent money using Western Union, call our Fraud Hotline to file a formal fra...
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What does Western Union do to protect my information?
Western Union employs a variety of techniques, including SSL technology, to keep your personal information safe.Additionally, the following ...