Western Union does not offer an escrow service or any type of “purchase protection” policy. Western Union’s business is to transaction funds from a sender to a receiver. We caution people who use our services against sending money to people they don’t know. It is the sender’s responsibility to know the party to which the funds are being sent. Using a fictitious name or changing the receiver name after the money transaction has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transaction, payment will be made.

Be wary of 3rd party “collection” or “holding” services unless they are a reputable licensed escrow service. Western Union is not an escrow service, should not be used as an escrow service and is currently not affiliated with any escrow services.