Recent Activities

How can I view my recent activities?Recent activity can be viewed via your dashboard. If you have more than one account, navigate to each ac...

Balance

How do I find my balance and the balance of my sub-accounts?The primary account balance is displayed at the top of your dashboard. Included ...

IBAN

Which of my accounts has an IBAN and how do I find it?An IBAN is used in some countries to identify a customer's bank account. The IBAN is a...

Bank Statement

How to export a bank statement and how often can I request one?The following documents are available for current and former WU+ customers:- ...

Am I eligible to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, you must have a personal bank account1 and not be a US taxpayer. You must be at least 18 ye...

What do I need to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, please provide the following: Phone number Email address Government-issued p...

How do I open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, complete the following steps: Open the WU+ app and set up a password. Enter your ...

How long will it take to submit my application?

It will take around 15 minutes to submit your application.

What if I am an existing Western Union customer?

If you are an existing Western Union customer, log into your Western Union profile to set up your Digital Banking account. You will need to ...

Is Western Union Digital Banking app available in my country?

Currently, Western Union Digital Banking app is available in Germany, Romania, Italy and Poland. 

Why should I upgrade my account to premium?

When you open a business premium account, you will receive a physical debit card and you will also be able to:Open five additional accounts ...

Why do I need to re-submit my application?

We are sorry that we could not process your application due to issues with the provided information. Please re-submit your information or re...

Why was my application declined?

Currently, we are unable to provide the specific reasons for a declined application. Please contact customer care for more information.