Please ensure you have entered a valid delivery address for your card and that you are able to receive mail there. We provide an estimated delivery date however delivery times can vary. If you selected standard delivery and it is past the estimated delivery date we provided, please get in touch with Customer Support via "Report a problem" in the WU+ app or call Customer Support directly. If you have selected an expedited delivery service, please use the "Track order" option to see the progress of the shipment. If you have additional questions, please get in touch with Customer Support.

Please ensure you are using an active virtual card, that you are entering the correct card details, and if requested, that you are authenticating your online purchase transaction via 3DS verification. Please note that if you have already activated your physical card, your virtual card will be deactivated and the card details in your WU+ app will be replaced to match your physical card.

Please ensure that your card is activated, that you are using the correct card details (card number, PIN, expiry date, CVV), and that you have not accidentally enabled the freeze card feature. Depending on the type of transaction you are initiating, please also ensure that you have not disabled that payment control (Under Debit card tab, Security settings, Control options). In some cases, your card might be damaged or broken, in this instance, please use the "Report a problem" option to submit a request to Customer Support.

If you notice any unauthorized activity, please immediately Freeze your card to ensure that any future card transactions are blocked. Freezing and unfreezing your card is done via the WU+ app. Locate the Freeze/Unfreeze option underneath the virtual card representation. As a next step, we recommend contacting Customer Support (via WU+ app "Report a problem" or call directly). Customer Support can assist you with unauthorized transactions and closing of the  card if necessary.

Please immediately Freeze your card to ensure that any future card transactions are blocked. Freezing and unfreezing your card is done via the WU+ app. Locate the Freeze/Unfreeze option underneath the virtual card representation. As a next step, we recommend contacting Customer Support (via WU+ app "Report a problem" or call directly). Upon your request, Customer Support can order you a new card. Please note that for security reasons the new card will have all new card details.

Unfortunately, we have no control over ATM machines. We recommend that you Freeze your card and contact Customer Support to request a new card.

Please ensure you are using an active card and you have enough funds in your account. Some additional and very common reasons resulting in your card being declined include: inputting incorrect card details, exceeding the number of PIN entry attempts, certain payment controls (ATM, non-ATM) being disabled in your card security settings, issues with 3DS verification for online payments, and potential fraud detection within our automated security system.