Identity verification
-
How do I verify my identity?
You’ll need to verify your identity to send 1 000 EUR or more. After your identity has been verified, you’ll be able to send up to 5 000 EUR...
-
What are the acceptable documents for identity verification?
You can provide any of the following: Your passport Your EU or EEA issued ID Your Belgian residence permit Your Belgian Dip...
-
Why do I need to verify my identity when sending money online?
All financial institutions, including Western Union, are required to collect additional identity information to know their customers better....
-
How can I verify my identity in person at an agent location?
If you are sending money from an agent location or need assistance processing your transfer, please bring any one of the following...
-
Do we need more information from you?
If we need additional information from you, we’ll request you to send it via email. Please note that the documents should be sent as PDFs or...
Sections
- Send money
- Send money online
- Send money in person
- Send money from a bank account
- Send money to a bank account
- Send money to a mobile phone
- Receive money
- Agent locations
- Identity verification
- Registration and profile settings
- Help with current and past transfers
- Payment authentication
- Consumer protection
- COVID-19
- My WU℠
- Customer questionnaire