Hi, how can we help you?

How can I send money with Western Union?

How do I find out if my money transfer has been sent?

How do I find out if a money transfer is available for pickup?

How do I send money online?

How long does it take to send money online?

How do I pay?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How can I send money from my bank account?

How can I send money to a bank account?

What information is required from the sender to send a Direct to Bank Account money transfer?

What's a bank code?

How can I send money to a mobile phone?

What's a mobile wallet?

Can money be sent to any mobile phone?

How can my receiver get the money?

What does my receiver need to pick up the money transfer?

How do I pick up a money transfer?

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

How do I verify my identity?

What are the acceptable documents for identity verification?

Why do I need to verify my identity when sending money online?

How do I register with Western Union?

How do I log into my Western Union profile?

How do I add my debit card, credit card1 or a bank account?

How can I check my transfer status?

How will I know if my transfer is complete?

Will I be notified if my transfer is delayed?

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Does Western Union offer an escrow service or any kind of buyer protection?

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

What is the My WU℠ loyalty program?

What are the benefits of My WU℠ loyalty program?

How can I earn My WU℠ points?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?