Hi, how can we help you?

How can I send money with Western Union?

How do I find out if my money transfer has been sent?

How do I find out if a money transfer is available for pickup?

How do I send money online?

How long does it take to send money online?

How do I pay?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer service is offered at Western Union agent locations?

How can I send money from my bank account?

How do I send money to India with UPI?

What is the Western Union® Direct to Bank Account money transfer service?

What information is required from the sender to send a Direct to Bank Account money transfer?

How can I send money to a mobile phone?

What's a mobile wallet?

Can money be sent to any mobile phone?

How can my receiver get the money?

What does my receiver need to pick up the money transfer?

How do I pick up a money transfer?

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

How can I check my transfer status?

How will I know if my transfer is complete?

Will I be notified if my transfer is delayed?

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

How do I register with Western Union?

How do I log into my Western Union profile?

How do I change my password?

Identification process

What are the acceptable documents for identity verification?

Do we need more information from you? 

Consumer Protection

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

What is the My WU℠ loyalty program?

What is changing for My WU℠ loyalty program?

How do I enroll for the My WU℠ loyalty program?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?