To have access to our services again, follow the steps below:
- Gather the required documents. Please note that these will vary depending on your reason for using Western Union and your relationship to the person or entities you’re transacting with. At minimum you must be prepared with your government-issued photo ID, documents that relate to your purpose for using Western Union, proof of the source of the funds, and any additional documents that may provide support for the answers provided on the questionnaire. For more information, go to Help section at westernunion.com.
- Go to westernunion.com/gcr and start the customer questionnaire.
- Complete the customer questionnaire.
- Personal information:
- Provide your first, middle (optional) and last names as they appear on your ID.
- Share your current email, physical address and mobile number. Please make sure you provide an active email address for communication purposes.
- Specify your country of birth.
- Select your occupation and provide additional clarification if needed.
- Enter a recent tracking number (MTCN) if available.
- Upload a copy of your valid government-issued photo ID.
- Relationships:
- List people or entities you’ve transacted with using Western Union.
- For each person or entity, enter the full name, relationship, purpose of transaction and upload supporting documents.
- Source of funds:
- Choose the source of funds from the drop-down list and upload supporting documents.
- Third party details (if you are transacting on behalf of someone else) (if applicable):
- Explain the purpose of transaction(s) and your relationship to the third party.
- Provide the details related to the third party.
- Fraud (if applicable):
- Indicate if you've been a victim of fraud or scam.
- If yes, share a brief description of what happened.
4. Review the accuracy of the information you provided.
5. Select Submit questionnaire to complete the process.