Sometimes we might need additional information to verify your profile or transfer details. To do so, we may reach out to you via a phone call, SMS, or email. Alternatively, you can send us your documents on id@westernunion.com (as PDFs or JPGs).
To avoid any further delays, please send clear and easy-to-read scans of your documents.

• Your passport¹
• Your UK, EU, or EEA driver’s license.
• Your, EU, or EEA residence card.
• Your EU national ID card with the exception of the UK
• Emergency travel documents
• Shipping passport
• UK Application registration card

• You must send a copy of both the front and the back of your ID document.
• Your information must match that on your ID document.
• Your signature on your ID document or signature page must be visible (if applicable).

• Your electricity bill
• Your gas bill
• Your phone bill
• Your bank or credit card statement
• Financial institution letter
• Local authority letter
• Insurance document
• Tax or government document

• The date (it should be less than 90 days old).
• Your full name (first, middle, and last name).
• Your current home address.
• The issuing company’s name and logo.