To send money: The consumer follows Western Union’s instructions providing all necessary information transfer money. The agent enters the consumer’s information into the Western Union system, checks their identification, and collects the cash (including the sending fee). The agent ensures that the consumer signs the receipt and provides them with a copy.

To receive money: The consumer follows Western Union’s instructions providing all necessary information to receive the money. The agent enters the consumer’s information into the system, checks their identification, and gives the consumer the funds and a copy of the receipt.