How can I send money with Western Union?

You can send money with Western Union: Online using our website or the Western Union mobile app.In person at a Western Union agent loca...

How do I find out if my money has been sent?

Any time after sending, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on ...

How do I find out if a money transfer is available for pickup?

​All you need is the sender’s name and the tracking number (MTCN) printed on the sender’s receipt.

How do I pick up a money transfer?

You can pick up your money at any agent location. You’ll need to complete a Receive money form and include the following information:NameAdd...

What are acceptable documents for picking up money?

Depending on the country and the agent where the receiver picks up the money. In general, passports and national ID cards are acceptable. A ...

What about exchange rates?

When you send money internationally, your receiver generally will be paid in local currency. The exact amount will be calculated based on th...

How long does it take to send money online?

Here are a few ways you can send money online using Western Union:Money in minutesIf your money is needed within minutes, you can send onlin...

How much can I send online?

You can send up to 1.000 EUR per transaction or within a 3-day period before we need to verify your identity.  After your identity...

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.

How do I send money to a mobile phone?

If your receiver lives in a country where we offer this service, you can send money to their mobile phone. Make sure your receiver has activ...

How do I send money to a bank account?

This service is available for certain countries. Usually, money is deposited into the receiver’s bank account in 1 or 2 business days. Money...

How do I cancel my money transfer and ask for a refund? *

You can cancel a money transfer only if it has not been picked up by your receiver. If you sent money to a bank account, you can cancel it i...

How long does it take to receive a refund?

Refunds typically take up to 10 business days from the date they are completed.

Am I eligible to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, you must have a personal bank account1 and not be a US taxpayer. You must be at least 18 y...

What do I need to open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, please provide the following:Phone numberEmail addressGovernment-issued photo ID (e.g. pass...

How do I open a Western Union Digital Banking account?

To open a Western Union Digital Banking account, complete the following steps:1.       Open the WU+ app and se...

How long will it take to submit my application?

It will take around 15 minutes to submit your application. 

What if I am an existing Western Union customer?

If you are an existing Western Union customer, log into your Western Union profile to set up your Digital Banking account. You must provide ...

Is Western Union Digital Banking app available in my country?

Currently, Western Union Digital Banking app is available in Germany, Romania, Italy and Poland. 

Why should I upgrade my account to premium?

When you open a business premium account, you will receive a physical debit card and you will also be able to:·     ...

Why do I need to re-submit my application?

We are sorry that we could not process your application due to issues with the provided information. Please re-submit your information or re...

Why was my application declined?

Currently, we are unable to provide the specific reasons for a declined application. Please contact customer care for more information....

How do I set up Google Pay?

You'll need to set up your Google Pay account to complete your transfers.To set up your account, simply follow these steps:Download Google ...

How to open a Western Union Digital Banking account?

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