Sometimes we might need additional information to verify your profile or transfer details. We may reach out to you via phone call, SMS, or email.

You can send us any of the following documents:

• Your passport
• Your national identification card
• Your resident permit¹
• Your travel documents

¹Aufenthaltsgestattung and Aufenthaltstitel are not acceptable.

Note:

• You must send a copy of both the front and the back of your ID document.
• Your information must be visible and match that on your profile.
• Your signature on your identity document must be visible.