We're sorry for the inconvenience caused. Your transfer may have been cancelled because of one of the following:

• We couldn't confirm your identity from the information you provided.
• You sent money to a business account¹ instead of a personal account.
• Insufficient funds in your bank account, debit card, or credit card.
• The technical issue at your bank's end.
• You provided incorrect receiver's details, including bank details and name.
• Your receiver didn't pick up the money within 42 days.

¹To make a transfer to a business account, you’ll need to add your merchant details on the receiver’s page.

Once your transfer is cancelled, you can always start a new one.

Please note: In case you were charged, we'll refund you the money within 7 business days.