Help with current and past transfers
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How can I check my transfer status?
You can check the status of your transfer at any time on westernunion.com or on our Western Union app:Go to our website or ap...
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What are the different money transfer statuses?
In progress: Your transfer has been processed and your money is on its way.Available: Your transfer is ready for pickup. Your receiver needs...
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What is an MTCN and where can I find it?
A Money transfer control number (MTCN) is a unique 10-digit tracking number assigned to your transfer. The MTCN or the tracking number can b...
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Why was my transfer cancelled?
We’re sorry for the inconvenience caused. Your transfer may have been cancelled because of one of the following:We couldn’t confirm your ide...
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Why is my money transfer on hold or delayed?
While we try our best to make every transfer seamless, sometimes it might be put on hold or can get delayed. It could be because of the foll...
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Why is my transfer still in progress?
Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details.If necessary, we’ll reach out...
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How can my receiver pick up the money?
Your receiver can pick up the money at any of our agent locations. They’ll simply need to show the following:The tracking number (MTCN)A val...
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How are money transfers paid out to receivers?
Generally, you can choose how your receiver will get the money. These are some of the common receive methods:In cash at an agent location.On...
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How will I know if my transfer is complete?
When your money transfer has been picked up by the receiver or deposited into an account, we will contact you in the following ways:Email: I...
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How will I get my refund and how long will it take?
Refunds are done in the original form of payment and within 5-7 business days from the date they are processed. You’ll be notified when your...
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What are the acceptable documents to pick up a money transfer?
You can pick up your money transfer at any nearby agent location with one of the following:Your passportYour EU national IDYour French resid...
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How long will it take for my money to reach my receiver?
It may take a few minutes1 or up to 2 business days for your transfer to be ready for pick up at an agent location, or credited to your rece...
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How do I know if my transfer has been approved?
We need to double-check a few details before we send your transfer. This is a standard process, and sometimes takes longer than usual.If nec...
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Why do we need more information from you?
Sometimes we might need additional information to verify your Western Union profile or transfer details. When needed, we may reach out to yo...
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Will I be notified if my transfer is delayed?
If your money transfer is delayed, we’ll contact you using the information you’ve provided during your transfer.
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If I sent money to a bank account, how can I check my transfer status?
For bank transfers, see the estimated date provided on your money transfer receipt. If you’ve sent money in person, you can see this da...
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Who can check the status of a money transfer?
If you’ve sent a money transfer, you can check the status any time on our website or the Western Union app. Follow these steps to ...
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When I send a money transfer, will my receiver get a notification?
Western Union doesn’t send notifications to receivers. Senders can share their tracking number (MTCN) with the receiver to check the st...
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How do I report an issue on the website or the app?
If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a sc...
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