Sometimes we might need additional information to verify your Western Union profile or transfer details. When needed, we may reach out to you via a phone call, SMS, or email.

You can send us any of the following documents:

• Your passport
• Your EU national ID card
• Your French residence permit or extension document
• Your French Asylum seeker resident permit
• Your travel documents if you are Stateless

Note:

• You must send a copy of both the front and the back of your ID document.
• Your information must be clearly visible and match that on your Western Union profile.
• Your signature on your identity document must be visible.