Hi, how can we help you?

How can I send money with Western Union?

How do I find out if my money has been sent?

What about exchange rates?

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

Who uses Western Union money transfer services?

What are Western Union agent locations?

Which transfer services are offered at Western Union agent locations?

How can I send money from my bank account?

What are the benefits of using Plaid with Western Union?

How do I pay for my money transfer using Plaid?

How do I send money to a bank account?

What is the Western Union® Direct to Bank Account money transfer service?

What information is required from the sender to send a Direct to Bank Account money transfer?

What is a mobile wallet?

Can money be sent to any mobile phone?

Does the sender need to have a mobile phone?

Which ID documents are accepted for cash pick up?

How do I pick up a money transfer?

How do I find out if a money transfer is available for pickup?

What are Western Union agent locations?

When are Western Union services available?

How do I register with Western Union?

Does it cost anything to register at Western Union's website?

How do I log into my Western Union profile?

How can I check my transfer status?

What are the different money transfer statuses?

What is an MTCN and where can I find it?

Identity verification

What are the acceptable documents for identity verification?

Do we need more information from you? 

What is Strong Customer Authentication (SCA)?

Why wasn’t my authentication successful?

Is Western Union open for business?

I can't pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

How do I set an exchange rate alert?

How do I edit an exchange rate alert?

Will I get the same exchange rate as that in the alert?

What qualifies as a large amount money transfer?

What is the limit of the amount that I can transfer through Western Union?

Are there any additional checks to sending multiple large amount money transfers in a short period of time?

What is Western Union® Rewards?

How do I join Western Union Rewards?

Is Western Union Rewards free-to-join?

What do I need in order to offer Western Union money transfer services?

How will I earn money with Western Union?

Who is responsible for setting the price for the money transfer service?

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union. What should I do?

Does Western Union offer an escrow service or any kind of buyer protection?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?