How do I send money online?

To send money online, you need to visit westernunion.com or the WU app and create a profile. After your identity has been verified, you’ll b...

How soon is my money available for pick up when I send online?

Your money will be available within 1 or 2 business days for a cash pick up or up to 5 days for a direct to bank account transfer, depending...

What options do I have to fund my online transfer?

There are several options to fund an online transfer on wu.com in Togo:A debit, credit or prepaid Mastercard® or Visa® c...

Where can I send money online?

You can find online the list of countries you can send money online from Togo. Transfers within Togo are also available.

How much can I send online?

After your profile is verified, you can send up to 500,000 XOF per transfer and up to up to 500,000 XOF per transfer.

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer has been approved. When the transfer is complete, you’ll get an email with your Money Trackin...

How can I cancel a money transfer after it was sent?

A transfer can only be cancelled if the money hasn’t been deposited into your receiver’s bank account or collected in the destination countr...

Can I get a receipt for my transfer?

A receipt will be sent to your email after the transfer is completed. You can also see the details of all of your previous transfers in your...

How do I verify my profile to start sending online?

First, fill in the online registration form and provide the following information:Full nameFull addressMobile numberCountry and date of birt...

What is a tracking number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up...

How do I know if my money transfer has been received?

You can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.