Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

To protect our customers, we review every money transfer to make sure it’s safe. For a variety of reasons, we may ask you to provide us with...

Why do I need to provide additional information?

We need additional information to understand why you use Western Union and the relationship between you and the person or entities you’re tr...

How can I use Western Union services again?

To have access to our services again, follow the steps below:Gather the required documents. Please note that these will vary depending on yo...

What documents are suitable and why does Western Union need them?

a. Valid government-issued photo ID is needed to verify your identity.Examples: passport, driver’s license, national ID. b. Source of funds ...

What happens after I provided the additional information?

After we’ve received your completed questionnaire and required documentation, we’ll email you a response within 3 business days.In case we h...

Are my documents safe?

We’re committed to the security of your personal information. We use organizational, technical and administrative safeguards that comply wit...