How do I send money online in Japan?

  To send money online in Japan, follow these steps:Log in to your online profile. If you need to create your online profile, select Jo...

How do I verify my profile or complete my identity verification?

Important: You must verify your identity after completing your profile and before you start your first transaction.Log into your profil...

Why do I need to submit My Number information?

My Number is collected for tax purposes and in accordance with tax regulations. This information needs to be collected and verified only onc...

Which countries and territories can I send money online?

You can send money for a cash pickup in more than 200 countries and territories, and even directly to your receiver’s bank account if the se...

How do I pay for my money transfer online?

You can pay for your money transfer online through your personal internet banking account, or at an ATM.For more details, please contact Wes...

How much money can I send online from Japan?

You can send up to 1,000,000 JPY per transfer after your profile is verified, with a maximum of 3 transfers in a 24-hour period.If you need ...

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If...

How do I know if my online transfer has been approved?

You will receive an email confirmation with your money tracking control number (MTCN). If the identity verification fails, your transfer wil...

How can I cancel an online money transfer after it was sent?

An online money transfer can only be canceled if it has not been collected by the receiver in the destination country. If you wish to c...

Can I get a receipt for my online transfer?

Yes, a receipt will be sent to your email after the transfer is completed. You can also see the details of all your transfers under History ...

What is a Money Transfer Control Number (MTCN)?

The Money Transfer Control Number (MTCN) is a unique number assigned to your transfer. Your receiver will need this number when they pick up...

How do I send money to India with UPI?

About UPIUnified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.Understa...

How can I pay for my money transfer at a convenience store?

To pay for your money transfer at a convenience store, you must start a money transfer online and choose Pay at a convenience store as your ...

How do I track my payment?

After you place your transaction online, you will get a 10-digit transfer number MTCN. You can go to track a transfer and enter your MT...

Can I pay using my debit or credit card at the convenience store?

No, you can only pay in cash at the convenience store. 

Do I need to show any documents to pay at the convenience store?

No. 

How much time do I have to pay at the convenience store after I start the money transfer online?

You’ll have up to 48 hours to pay at the convenience store. 

What happens if I cannot pay for my transaction within 48 hours?

If you don’t pay at the convenience store within 48 hours, your transaction will be canceled.You can start a new transfer.