Important: You must verify your identity after completing your profile and before you start your first transaction.

  1. Log into your profile.
  2. Take a picture(s) of your ID.        
  3. Submit a selfie in real-time.                                    

Accepted ID types:

    1. For Japanese residents:
      1. My number card or
      2. Japanese passport or driving license plus My number card or Juminhyo with My number or Notification card (issued within the last 6 months)
    2. Non-Japanese residents:
      1. Residence card plus My number card or Juminhyo with My number or Notification card (issued within the last 6 months).

The verification process can take up to 3 hours after we receive the required information. We’ll let you know when it’s completed.

For questions, contact Customer Care. You can also send an email to JapanEnglish.customer@westernunion.com for support in English, or to Japan.Customer@westernunion.com for support in Japanese.