How can we help you?

How can I send money with Western Union?

How do I send money online in Japan?

How do I verify my profile or complete my identity verification?

Why do I need to submit My Number information?

Who uses Western Union money transfer services?

Who are Western Union® agents?

How can I find a Western Union® agent location in Japan?

What do I need to pick up money in Japan?

How do I know if my money transfer has been received?

How does a Western Union agent pay out money transfers?

What are Western Union agent locations?

How can I find a nearby Western Union agent location?

How do I send money from a Western Union agent location?

How can I check my transfer status?

How will I know if my transfer is complete?

Will I be notified if my transfer is delayed?

How do I register online using the Western Union app or website in Japan?

How much does it cost to register a profile for Western Union’s online services?

Who can register and send money online?

Why do I need to verify my identity when sending money online?

How can I verify my identity?

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Someone claiming to be from Western Union emailed me. What should I do?

What is a Test Question? When is it used?

Is Western Union open for business?

If I can’t pick up my money transfer, what will happen to my money?

What can I do to protect myself from fraud?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?