How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.Steps to register on our website or app: Select&nbs...

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:Select Log in.Enter your registered email address and passwo...

How do I change my password?

Follow the steps below to change your password:  Log into your profile. Choose Reset password.Enter the new password and select Sa...

How do I add a new debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: On our website: Log in to your profile.Go to the Payment preferences&n...

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:On our website or the Western Union mobile app:Log in to your profile...

How do I update my email address in my profile?

Follow the steps below to update your email address:Log into your profile.Enter the new email address and select Save to confirm the changes...

I didn’t receive a security code when I tried resetting the password. What should I do?

There may be a technical error or a network issue due to which you didn’t receive a security code. In such case, you can still reset your pa...

Why am I not able to change the country code on forgot password page?

Currently, the security code can be requested only on a Hong Kong mobile number. If your registered mobile number is from a different countr...

How can I reset password using my phone number?

On the ‘Forgot password’ page, provide your registered mobile number and request for a security code. Enter the 4-digit security code that y...

Why am I getting an error when I request a security code on my phone number? How to reset password with a phone number in such case?

It’s possible that your phone number is associated with multiple profiles due to which you are getting an error. For security reasons, you c...

Why do I have to answer a security question?

The security question adds an extra layer of protection to your profile. This question is used to verify your identity to help protect you a...

My registered phone number is not a mobile number. How can I use this number to reset the password?

Your registered phone number needs to be a mobile number to receive the security code for resetting the password. In such case, we suggest y...

How do I change my profile privacy and marketing settings?

On the website, log into your Western Union profile.Click the Menu icon and select Settings from the dropdown.In the Informat...

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer ...