How much can I send online?

After online registration and first login you can send up to 7.500 HKD per transaction, 7.500 HKD per day. Within a 3-month period you can s...

Will my credit card charge a fee for sending money with Western Union?

Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If...

What is Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords or...

How do I know if my online transfer's been approved?

Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you'll be asked to ...

How can I cancel my online money transfer after it was sent?

If you wish to cancel your money transfer, please contact Customer Care.For English: 24/7Cantonese: 8:00 AM - 8:00 PMMandarin: 8:00 AM - 12:...

Can I get a receipt for my transfer?

A receipt will be sent to your email address after the transfer is completed, also you can see the details of all your transactions in the A...