How do I send money online from Hong Kong?

1.       Log into our Western Union app or website.2.       Choose your destinat...

How long does it take to send money online?

1.       Credit card or debit cardWith a Hong Kong-issued credit card or debit card, you can send money for ca...

How do I pay for my online money transfer?

You can pay for your online money transfer with a Hong Kong-issued credit or debit card only. A card-issuer cash advance fee and related int...

Can I change the name on a money transfer?

You can only make minor spelling corrections to the receiver’s name on your money transfer if the money has not been picked up.To avoid any ...

How do I send money to India with UPI?

About UPIUnified Payment Interface (UPI) is a payment method that allows you to instantly transfer money to a bank account in India.Understa...

To which countries and territories can I send money online?

You can send money to more than 200 countries with Western Union from Hong Kong. Check all the locations available to you for a money transf...

What currencies are available to receivers?

Receivers can get the money in the local currency or USD, depending on the receiver’s country.

How much can I send online?

You can send up to 392,000 HKD online per transfer, if you are sending money from a bank account to your receiver’s bank account.If you need...

Will my credit card or debit card charge a fee for sending money with Western Union?

Some card issuers may charge additional fees for using our services. For more information, contact your card issuer.

What is Verified by Visa® and MasterCard SecureCode®?

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords ...

How do I know if my online transfer has been approved?

Your online receipt will show if your transfer was approved.If we need more information to approve your transfer, we will contact you. When ...

How do I track my transfer?

Use the Track a transfer option on our website. You will only need the tracking number (MTCN).You can also check the details of yo...

How can I cancel my online money transfer after it has been sent?

An online money transfer can be canceled only if the money is not already picked up or deposited to your receiver’s account or when the paym...

Can I get a receipt for my transfer?

We will send a receipt to your registered email address after your transfer is complete. You can also check the details of all your transfer...

What is an MTCN?

The tracking number (MTCN) is a unique 10-digit number assigned to your transfer. When you send money online, you will get this number on yo...

How do I get a refund for my money transfer?

Please contact Customer Care for a refund. You need to provide your money transfer details, including the 10-digit tracking number (MTC...

If I paid using my bank account, how will I get my refund?

You may be asked to share your bank statement. To do so, you will need to email us a PDF image of your statement, clearly showing your name,...

If I paid using my Tap & Go wallet, how will I receive my refund?

If you’ve paid for your money transfer using your Tap & Go wallet, we’ll refund the money directly to your wallet within 7 business days...

How long will it take to refund my transfer?

After we receive your refund request, your money transfer details will be verified and your request will be processed. We usually take less ...

Why can’t I receive the refund directly in my bank account if I used it to pay for the transfer?

Western Union does not store your bank account details due to the bank’s policy.

Where can I pick up my refund?

You can pick up your refund at any Western Union agent location in Hong Kong.

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. To...