You can only make minor spelling corrections to the receiver’s name on your money transfer if the money has not been picked up.
To avoid any transfer delays, make sure you enter your receiver's name exactly as it appears on their government-issued ID.
Changes are allowed only on regular money transfers. You cannot make changes to money orders, bill payments, bank transfers, prepaid money transfers, or mobile money transfers.
To make a major change to your receiver's name, you’ll need to fill out the self-service form. The form applies to both in-person and online transfers.
If the changes are minor, follow these steps:
- Visit our website or app.
- Once you log in, you’ll see your Recent activity.
- Select a transfer you want to edit and then choose Show details.
- If your money transfer is eligible for a name change, you'll see an Edit receiver's name option.
If you cannot find the Edit receiver’s name option, please fill out the self-service form or contact Customer Care.