How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.  Steps to register on our website o...

Do I need to register on the Western Union app or at westernunion.com in Malaysia even if I already have a “guest” account?

Yes, registration is required to be able to fully use our send money online service.

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:Select Log in.Enter your registered email address and passwo...

Does it cost anything to register for online services in Malaysia?

No, it’s free to register.

How do I update my email address in my profile?

Follow the steps below to update your email address:Log into your profile.Enter the new email address and select Save to confirm the changes...

Who can register and send money online?

Anyone who meet the following conditions, can use our online money transfer service.Individuals must have a valid Government issued ID .Must...

How many times can I register?

Registration with a valid identification document and an email address is possible only once.

How do I upload my ID?

To upload your ID, please login into your profile and go to the last step before starting a money transfer, then select the “upload your ID”...

How can I change/update my WU profile?

You can change/update your WU Profile information from the Profile Overview tab after you log in to wu.com, only if you profile ha...

What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?

Your User ID is your email address. If you forgot your password, you can select the “Forgot password” option and a new password will be...

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:On our website or the Western Union mobile app:Log into your profile....

How do I change my password?

Follow the steps below to change your password:  Log into your profile. Choose Reset password.Enter the new password and select Sa...

How do I add my debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: On our website: Log into your profile.Go to the Payment preferences&nb...

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer ...

How do I change my profile privacy and marketing settings?

On the website, log into your Western Union profile.Click the Menu icon and select Settings from the dropdown.In the Informat...