If you have created your profile with an ID that has now expired, you will have to get your profile verified again before you can send money using the direct bank debit service (FPX) again. To verify your profile, you will need to send a new copy of the valid ID document to malaysiaid@westernunion.com.

Please note that if you receive a C5859 or R5859 error when trying to transfer money, this means that your ID has expired.