To complete your first money transfer online you need to register and get your profile confirmation. During your profile confirmation process, you will have to start a money transfer through the app and pay at an agent location. Remember that you need to show the agent the same ID you uploaded in the app. If your profile is successfully confirmed, you will then be able to send money from the app, ready for a cash pick-up or directly to a bank account.  However, if your profile cannot be confirmed right away, you can still transfer money by initiating your money transfer on the app and paying at an agent location.
 
If you have any questions while registering, please contact Western Union Customer Care.