How can we help you?

How can I send money with Western Union?

Can I send money online with Western Union?

How do I complete my first money transfer online within the Western Union app or wu.com in Malaysia?

I already have a profile created and have sent money through the app at an agent location. How do I send money online using the Western Union app or from wu.com in Malaysia?

Who uses Western Union money transfer services?

Who are Western Union® agents?

How can I find a Western Union® agent location in Malaysia?

What documents can I use to pick up money in Malaysia?

How do I know if my money transfer has been received?

How do I pick up a money transfer?

What are Western Union agent locations?

How can I find a nearby Western Union agent location?

How do I send money from a Western Union agent location?

How can I check my transfer status?

How will I know if my transfer is complete?

Who can check the status of a money transfer?

How do I register with Western Union?

Do I need to register on the Western Union app or at westernunion.com in Malaysia even if I already have a “guest” account?

How do I log into my Western Union profile?

Why do I need to verify my identity when sending money online?

What is online ID verification?

How do I upload my ID?

Are there common fraud scenarios that I should be aware of and things I shouldn’t send my money for?

Someone claiming to be from Western Union e-mailed me. What should I do?

What is a Test Question? When is it used?

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

What is the My WU℠ loyalty program?

What are the benefits of My WU℠ loyalty program?

How can I earn My WU℠ points?

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?