What should I do if I forgot my password?
To reset your password on the web or mobile app:Go to the Log In page and select “Forgot Password.”Enter the email address for your Wes...
My profile is locked. What should I do?
WU.comClick Forgot password from WU.com Log In page.Mobile appClick Forgot Password and enter your registered email address.We’ll send you a...
What should I do if I forgot my email?
If you don't remember the email address you registered with, please contact Customer Care.
How do I report an issue on the website or the app?
If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, captur...
Can I access my money transfer history?
If you’re already registered online with Western Union, you can access your transfer history for your online transfers. Past transfers star...
How do I change my profile privacy and marketing settings?
On westernunion.com, log on to your WU profile. Click the Menu icon and select Settings from the dropdown.Scroll to the bottom.In the...
Can I add a receiver to or delete a receiver from my profile?
WU.com To add a receiver:Log on to your WU profile.Click the Menu icon and select My receivers from the dropdown.Click Add Receiver.Ty...
I registered but didn't complete the verification process. What should I do?
westernunion.comGo to westernunion.com.In the center of the page, click Log in.Type username and password. You will be taken to the verifica...
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