What is the My WU℠ loyalty program?

Rewards program overviewBenefits of My WU membershipEnrolling in the My WU loyalty program Rewards program overview My WU is a free loyalt...

All you need to know about My WU rewards

How can I earn points?How can I check my points?How can I redeem my points? How can I earn points?Earning reward points is currently disable...

Why can I not earn points in the My WU℠ loyalty program anymore?

Earning reward points is currently disabled in the program. If you are a My WU member, we will notify you about our new rewards program.

Can I still redeem My WU℠ points?

Yes, you can continue to redeem your My WU points until their expiry. 

Resolving issues with My WU Rewards

Merging My WU numbers Checking if redeemed points are appliedUnderstanding error C6007 Merging My WU numbersIf you have multiple My W...

How do I get a My WU℠ membership?

Ways to become a My WU℠ member are:When you send your first WU.com or mobile app money transfer, you are automatically a...

What can I redeem my points for?

You can redeem your points for WU service fee discounts1, support causes and other rewards from our partners. See the My WU℠  prog...

How do I check my Reward Points?

You can check your My WU® points balance a few different ways:WU.com1. Log on to your Western Union profile.2. Click the Menu icon and sele...

What is a WU℠ Shop VIP rewards membership?

The WUSM Shop VIP rewards membership program is a paid annual subscription, available exclusively toMy WUSM members. As a WU Shop VIP member...

What is the annual cost of the WU℠ Shop VIP rewards membership?

The annual membership cost for the WUSM Shop VIP reward membership varies from country to country. You can find your annual membership cost ...

What are the acceptable payment methods for the WU℠ Shop VIP rewards membership?

We only accept payments through credit and debit cards.

How do I cancel my WU Shop℠ VIP rewards membership?

To cancel your WU Shop VIP rewards membership, log in to your My WU profile or call Customer Care. Please note that you can cancel your memb...

Why didn’t I receive cash back from WU℠ Shop?

You can only receive cash back1 when shopping from online stores on the WU Shop portal while you’re logged in to your My WU profile.You’ll a...

Why does WU℠ Shop use cookies?

We use cookies to track your purchases and offer you cash back. If you experience any technical issues, you’ll need to allow cookies from We...

Can I use WU℠ Shop with my ad-blocking software?

To enjoy shopping at WUSM Shop while using an ad-blocker, you can do one of the following:Add wushop.westernunion.com to the cash back shopp...

Do I need to turn off content blockers on my mobile device?

You can get cash back1 when shopping on WUSM Shop while you’re logged in to your My WU profile. You’ll also need to allow cookies and ads on...

When will I receive cash back?

You’ll receive cash back1 in up to 90-120 days after the store confirms a qualifying purchase to Western Union. 1Subject to WU Shop Terms an...

How can I get customer support?

To inquire about a missing purchase, you’ll need to do the following:Log in to WU ShopSM and go to the Menu on the top right.Select Cash bac...

Can I shop with a store located in a different country?

Yes, you can shop with any overseas store that facilitates shipping to your country. Please note that you will not earn cash back on interna...

Why didn't my purchase qualify for cash back?

Your purchase may not qualify for cash back1 for any of the following reasons:You purchased a product at a discount.You redeemed a coupon, g...

Is there a limit on cash back?

There is no limit to how much cash back1 you can earn on your purchases via WUSM Shop.  You can use cash back for personal shoppin...

Can I shop at a store that is no longer listed on WU℠ Shop?

If you shop at a store that is no longer listed in WUSM Shop, you will not receive any cash back. Look for online stores offering similar pr...

Why did I earn less cash back than expected?

You may earn less cash back1 for any of the following reasons:Shipping chargesTax and service feesRedemption of any coupon or voucherFX fee ...

How can I check the status of my missing purchase request?

To track your missing purchase request, do the following:Log in to My WUSM to go to WUSM Shop.Select Cash back overview from the Menu. ...

Why am I unable to submit my missing purchase request?

You may be unable to submit your missing purchase request due to any of the following: The store has a specific period for submitting missin...

When will my missing purchase request be resolved?

The store usually takes 60-90 days to resolve a missing purchase request. Please make sure that you submit the right details to make the pro...

Why was my missing purchase request declined?

Your missing purchase request may be declined due to any of the following reasons:The store could not track your shopping details due to ad-...

How can I pick up the cash back I’ve earned?

You can pick up your cash back at any Western Union agent location after submitting a fund withdrawal request online. To do so, follow these...

What is the withdrawal limit?

You can withdraw any available amount once you have the minimum required balance of 25 USD in your My WU wallet. If you choose not to withdr...