Does my receiver need to register before collecting the money?

Certain countries may require your receiver to complete a one-time registration in order to pick up the money transfer. Registration procedu...

How do I cancel my money transfer and get a refund?

You may be able to cancel a money transfer if it has not been picked up or deposited. To cancel westernunion.com or mobi...

Transfer status and service notifications

Transfer completeDelayed transferChecking your transfer status at any timeNotifications for receiversDirect to bank transfersTransfer comple...

Resolving notification issues

Types of notificationsNotifications about offers and promosCharges for SMS notificationsReceiving SMS when travelling or roamingUnsubscribin...

Can I change my receiver’s name on a money transfer?

To avoid any transfer delays, make sure you enter your receiver's name exactly as it appears on their government-issued ID. Please note, cha...

When will my receiver get the money?

Depending on the delivery and payment methods you choose, money can be picked up in minutes* or within a few working days.Money Transfer del...

Why was my money transfer declined?

Declined by a bank Banks don't share with WU the specific reasons for declined transfers. The decline could be related to the cash advance...

Can my receiver pick up the money at any Western Union location?

Within the US If the money transfer was sent for cash pick up, your receiver can pick up cash at any WU Agent location within the state ent...

Why is my money transfer on hold or delayed?

While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the followin...

Why do I need to enter an identification code to complete my money transfer?

When you initiate a money transfer on WU.com or the mobile app, you may receive an identification code during a one-time verification proces...

How do I get another copy of my money transfer receipt?

To get acopy of your money transfer receipt:Go to the Western Union Help Center. Choose Email us.Choose Copy of Money Transfer Receipt from ...

What can I do if I don't complete the Western Union profile verification process?

You must complete the verification process if you want to send money online. If you choose not to complete the verification process, you can...

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better....

How can I find an agent location?

westernunion.comTo find the nearest Agent location online, visit westernunion.com and click find locations at the top of the page. Mobile a...

How can I find the Money Transfer Control Number (MTCN)?

WU.com or Mobile initiated money transferThe MTCN is available on your email confirmation for the money transfer. You can also log on to you...

Can I change the payout location of a money transfer?

Depending on where the money transfer payout location needs to be changed to, the change can be made or a refund will be issued.If you would...

How long are the money transfer funds available for pickup?

Money transfers are available for 90 days. If the receiver is unable to pick up the money transfer and it has been 90 days, contact Customer...

What are my rights in the US regarding an error on a money transfer?

Click here for more information on the error resolution process.

How will I get my refund and how long will it take?

Refunds are completed in the original form of payment and within 5-7 business days from the date they are processed. You’ll be notified when...

Why do we need information from you?

Sometimes we need additional information to verify your profile or transfer details. To do so, we may reach out to you via a phone call, SMS...

Why was my transfer canceled?

We’re sorry for the inconvenience caused. If you were charged, we’ll refund you the money in your original form of payment within 5-7 busine...

Why is my transfer still in progress?

Sometimes it takes us longer than usual to process your transfer because we need to confirm a few details.No action is needed from you at th...