Paying bills

Send payments directly to participating billers in the United States for your mortgage, auto, credit card, insurance, utility, government bi...

How do I know if a biller has received my payment?

You'll receive a Money Transfer Control Number (MTCN) on your receipt to confirm the payment was sent to your biller. You can track your tra...

Can I check the status of a bill payment?

Yes, you can track the money transfer as it is processed through Western Union.  We recommend contacting your biller directly to confir...

How long does it take for a money transfer payment to post to a biller account?

This can vary based on the biller that you submit a payment to. Please contact your biller's customer service department for more informatio...

Can I cancel a Bill Payment for a refund?

Bill Payment money transfer change, refund, or cancellation requests must be approved by the company the money is being sent to and are base...

Can I use a Western Union Netspend prepaid card to send money?

Yes. You can use the card to send money from westernunion.com or www.wunetspendprepaid.com.Learn more about Western Union® NetSpend®...

How do I change or reset my ATM PIN for my WU Netspend prepaid card?

Call the phone number on the back of your prepaid card and follow the prompts. Once you've entered your account information, choose option 1...

How do I find my Western Union Netspend prepaid card balance and track my card activity?

You can call the phone number on the back of your prepaid card and use the automated system for card balance and recent card activity. You c...

Where can I reload my Western Union Netspend prepaid card?

You can reload your card at www.wunetspendprepaid.com. Sign in and follow the steps.You can also reload your prepaid card at participating A...

Where can I buy a Western Union Netspend prepaid card?

Reloadable prepaid cards are available at select Western Union Agent locations nationwide.On westernunion.com, click Find Locations.In the W...