How can I send money with Western Union?

You can send money with Western Union:  Online using our website or the Western Union mobile app. In person at a Western Union age...

How can I pay for my money transfer?

westernunion.com or mobile app You can pay for a money transfer in the US using a credit* or debit card, by making a bank transfer, or with&...

How can my receiver get the money?

This depends on the money transfer delivery options available in the destination country. You must be at least 18 years old to send or ...

How do I send money to India with UPI?

About UPIUnderstanding UPI IDCurrent list supported banks for international UPI transferSend limits using UPISteps to send money using a UPI...

What is wire transfer payment option?

The wire transfer payment lets you pay for an international money transfer using your bank account. You will be able to begin your money tra...

How do I fund my wire transfer?

If you select the wire transfer payment option, you will receive specific payment instructions on your email along with your money transfer ...

Which banks can I use to make a wire transfer?

You can use a wire transfer at any U.S. bank where you have an account. This can be done via online banking, by visiting a nearby bank branc...

What information do I need to send money?

To send money with us, you may need to fill in certain information about yourself and your receiver, depending on which send and receive met...

What are the fees to send money?

You can find the fee* and applicable FX rates of your transfers online, click estimate price.You may also receive fee discounts an...

What is a tracking number (MTCN)? Where can I find it?

A tracking number (MTCN) is a unique 10-digit number assigned to your transfer. You can use the MTCN to track your transfer status.You...

What’s the fastest way to send money for a cash pick up?

You can send money quickly using Western Union Money in Minutes*: With WU.com or the mobile app Log in to westernunion.com and select Send ...

Which credit cards do you accept?

westernunion.com, mobile app, and Agent locations Western Union accepts Visa®, MasterCard®, and Discover® credit cards*. Telep...

Sending money directly to a bank account

If Direct to Bank is available, you can send money directly to your receiver's bank account.westernunion.com or mobile appWhen sending money...

Sending money with my bank account

WU.com or mobile app If you're a first time user of WU.com, you'll need to create a profile. If you're a first time user of the mobile app,...

Do I need a landline to send money over the phone?

No. You can send money transfers over the phone using either a landline or a mobile phone. You must be at least 18 years old to send or...

How do I edit my profile settings?

On the mobile WU app, tap My Profile at the bottom of the screen. Enter your username and password and tap Log In. Once logged in, you can u...

What to do if I receive error message “there is already an account with this email address.”? Error C1052

WEB: To recover your username, visit www.westernunion.com and click Log In.  Click the link called Forgot username. Enter the email add...

Can I send a money transfer on a holiday?

Our online services are always available on westernunion.com  or by sending from the Western Union mobile application. Holiday hours va...

Can I send money from my mobile phone?

iPhoneDownload the Western Union app. Then, you can send money using a credit*/debit card or bank account. AndroidDownload the Wes...

What are the foreign exchange rates* for sending money?

To find the foreign exchange rates for sending money, visit westernunion.com.In the upper right, click the Menu icon and...

How do I use a promotion code?

You can use a promotion code to send money online, on your mobile app, or at a Western Union Agent location .westernunio...

How do I know if a company accepts a payment from Western Union?

westernunion.comGo to westernunion.com.At the top of the web page, click Pay Bills.In the Biller name field, start typing the company name. ...

Can I send money to a prison inmate?

Yes, you can send money to a prison inmate. Note:  You must be at least 18 years old to send or receive money with Western Un...

Can I pay in cash even if I use the app to send money?

Yes, if your receiver is picking up the money at an agent location. You can do this using our mobile app. You must be at least 18 years old ...

How do I know if my transfer has been approved?

For online transfers, we’ll notify you when your transfer status has changed. For transfers at agent locations, you’ll need to check your tr...

How many Alipay wallet transfers can I make in a month?

You can make up to 5 transfers to the same receiver on Alipay wallet within a 30-day period starting from the date of the first transfer. If...

What qualifies as a large amount money transfer?

An amount of over 15,000 USD is considered a large amount money transfer. ​

What is the limit of the amount that I can transfer through Western Union?

You can transfer up to 50000 USD/ EURO (or local equivalent) from United Kingdom, France, Germany, Australia, Hong Kong, or the United State...

Are there any additional checks to sending multiple large amount money transfers in a short period of time?

There are no limits to sending multiple large amount money transfers over any time frame. However, Western Union policy defines certain thre...

How to send a large amount money transfer, and do I need to provide any additional documents?

You can send and receive large amount money transfers online on westernunion.com or the Western Union app at your convenience 24/7.To send a...

What are the fees to send a large amount money transfer?

To find out the estimated fee and currency exchange rates for your online money transfers, click Estimate Price and fill in the required fie...

When is the money taken from my bank account?

The money is deducted from your bank account once you submit and authorize the money transfer. ​

Does it take longer to complete a large amount money transfer?

The delivery time varies, depending on the sending and receiving countries, payment, and payout methods selected. To create a better service...

How secure is my large amount money transfer?

Western Union uses the latest technology to ensure convenient and reliable online money transfers. We operate according to the local and int...

Do I need to complete an identity verification process to send a large amount money transfer? What are the acceptable verification documents?

Identity verification is independent of large amount money transfers. A customer can only send a large amount money transfer if they have al...

Why do I have to send my source of funds documentation?

At certain threshold, before you can send a large amount of money transfer, we need to request additional documentation to verify the source...

Where do I need to send the additional documents?

You don’t need to send any documents in advance. If Western Union asks you to provide any additional documents (such as proof of source of y...

What care do I need to take when sending the documents?

Please make sure the documents aren’t damaged, illegible, or expired and letters, numbers, signs, and security features are clear. When taki...

How many documents do I need to provide to validate the source of my funds?

We will let you know which documents need to be provided to prove the source of your funds and validate its legitimacy. Once Western Union a...

What happens if some of my documents are not accepted?

We will send you an email requesting additional documents and directions on how to send them. You need to provide the correct documentation ...

Can I cancel my money transfer? When will I receive a refund?

Yes, you can cancel your money transfer if it hasn’t been deposited. It may take up to 7 business days from the day the refund was issu...

Who can I contact about my large amount money transfer?

For general information, get in touch with us through the Contact us section at westernunion.com.       &...

When will I receive a call/an email from Western Union?

You can expect a call or an email from Western Union within 30 minutes of initiating a large amount money transfer.

What if I miss the call from Western Union?

If you miss our call, we will send you an email asking you to call us back within 24 hours. Always make sure to check your email after initi...

Do I need to get my documents translated?

You don’t need to get your documents translated. You can send them to us in the original language.

How long does it take to verify my document?

Once we receive the required documents from you, they will be processed within 30 minutes.

What are the reasons my large amount money transfer is declined?

Unfortunately, sometimes we may not be able to approve a large amount money transfer you intended to send. These situations may include, but...