How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.Steps to register on our website or app: Selec...

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:Select Log in.Enter your registered email address and passwo...

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:On our website or the Western Union mobile app:Log into your profile....

How do I update my email address in my profile?

Follow the steps below to update your email address: Log into your profile. Enter the new email address and select Save to confirm the ...

How do I change my password?

Follow the steps below to change your password:  Log into your profile. Choose Reset password.Enter the new password and select Sa...

How do I add my debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: On our website: Log into your profile.Go to the Payment preferences&nb...

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer ...

How do I change my profile privacy and marketing settings?

On the website, log into your Western Union profile.Click the Menu icon and select Settings from the dropdown.In the Information s...

How can receivers register in Colombia?

Registering to receive transfers in ColombiaSend this content by emailThe Government of Colombia will require you to register if you receive...

How can receivers register in Argentina?

Receiving money in ArgentinaIf you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of get...

How can receivers register in China?

If you’re the receiver, you may need to complete a one-time registration before you can get the money.If you need to register, you will be c...

How can receivers register in Jamaica?

Before you can pick up the money, you’ll receive a SMS, an email, or a phone call from the agent so you can choose to register at a physical...

What should I do if I forgot my password?

To reset your password on the web or mobile app:Go to the Log In page and select “Forgot Password.”Enter the email address for your Wes...

What should I do if I forgot my email?

If you don't remember the email address you registered with, please contact Customer Care.

How do I update my email address/phone number?

On the app, tap My Profile at the bottom of the screen. Enter your username and password and tap Log In. Once logged in, you can update all ...

My profile is locked. What should I do?

WU.comClick Forgot password from WU.com Log In page.Mobile appClick Forgot Password and enter your registered email address.We’ll send you a...

I registered but didn't complete the verification process. What should I do?

westernunion.comGo to westernunion.com.In the center of the page, click Log in.Type username and password. You will be taken to the verifica...

Can I add a receiver to or delete a receiver from my profile?

WU.com To add a receiver:Log on to your WU profile.Click the Menu icon and select My receivers from the dropdown.Click Add Receiver.Ty...

How do I report an issue on the website or the app?

If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, captur...