Yes, you can request a money order refund only if your money order hasn’t been cashed. However, the refund process can take up to 8 weeks to be completed.
To request a refund, follow the steps below:
- Download the Money Order Research Request form and print it.
- Enter the details and then notarize the form.
- Send the notarized form with the required documents* showing you’re the buyer to RMO@westernunion.com.
The following refund processing fees will apply:
- 5 USD for money orders smaller than 50 USD.
- 15 USD for money orders larger than 50 USD.
- A non-refundable research request fee of 15.00 USD will be automatically deducted from your refund amount.
*These documents could include the original store cash register receipt, copies of other money orders or their receipts purchased simultaneously, bank statement showing the money order payment or copies of other money orders purchased for the same purpose and amount, for example rent or mortgage.