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If you’re the receiver, you may need to complete a one-time registration before you can get the money.
If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
To register and confirm your identity, you will need:
The tracking number (MTCN)
To confirm your bank card number
To confirm your Chinese name as it appears on your government-issued ID
Your government-issued ID
If the receiver cannot be contacted within 3 days, we will not be able to complete your transfer, and the sender will be issued a refund. If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
You can also call Customer Care to provide your identity information.
