Registering to receive transfers in Colombia
The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.
If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.
You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 attempts, we will cancel the transfer and refund the sender.
Giros y Finanzas contact numbers in Colombia (country code +57):
- National office: 018000 111 999
- Cali: (2) 518 48 00
- Bogotá: (1) 635 35 60
- Medellín: (4) 511 51 51
- Barranquilla: (5) 368 79 96
- Pereira: (6) 335 16 11
Giros y Finanzas contact numbers outside Colombia:
- Miami (USA): +1 (786) 206 6144
- Montreal (Canada): +1 (514) 448 1874
- Panama: +507 833 9275
Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):
- Monday to Friday: 7:00 am – 9:00 pm
- Saturday, Sunday, and holidays: 8:00 am – 8:00 pm
Giros y Finanzas may ask you to provide the following:
- Your full name (first name, middle name, paternal name and maternal name)
- Your date of birth
- The country and city where you were born
- The city you live in
- Your address, phone/cell numbers and email address
- Your occupation