If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a screenshot of the error. 
You can then send the information to Customer Care. Please also include: 

  • If you’re a registered user, your name (as in your profile). 
  • If you’re not a registered user, your full name (as on your government-issued ID).
  • Your email address.
  • Your phone number.
  • The error code and screenshot.
  • A brief description of the problem.