If you see an error while using our website or the Western Union app, please take note of the error code and, if possible, capture a screenshot of the error. 
 
You can then send the information to Customer Care. Please also include: 

• If you’re a registered user, your name (as in your profile). 
• If you’re not a registered user, your full name (as on your government-issued ID).
• Your email address.
• Your phone number.
• The error code and screenshot.
• A brief description of the problem.