1. Cash pickup at an agent location

Your receiver can pick up the money at any nearby Western Union location. They need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID4, along with the following information:

  • Tracking number (MTCN)
  • Sender’s complete name
  • Sender’s country state/city/province
  • Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.


4 We might ask your receiver to provide additional details for identity verification.