To avoid any transfer delays, make sure you enter your receiver's name exactly as it appears on their government-issued ID.
Please note, changes are only allowed on regular money transfers. You cannot make changes to Money Orders, Bill Payments, Direct to Bank, Prepaid Money Transfers, or Telephone Money Transfers.
You can make a significant change to your receiver's name by filling-out the self-service form. The form applies to both transfers made in-person or online.
If the changes are minor, just do the following:
- Visit our website or app.
- Once you log in, you’ll be shown your Recent money transfer activity.
- Select a transfer you want to edit and then choose Show details.
- If your money transfer is eligible for a name change, you'll see an Edit receiver's name link.
If you cannot find the Edit receiver’s name link, fill out the self-service form.