Your transfer might be canceled because of any of the following reasons:

• Your identity couldn’t be verified.
• You sent money to a business account instead of a personal account.
• You had insufficient funds in your bank account.
• Your bank had a technical issue.
• Your receiver’s details were incorrect.
• Your receiver didn’t pick up the money within 42 days.
• You used a joint bank account. 

Note: If you’ve already transferred the money, contact Customer Care to request a refund.