Your transfer might be canceled because of any of the following reasons:

  • Your identity couldn’t be verified.
  • You sent money to a business account instead of a personal account.
  • You had insufficient funds in your bank account.
  • Your bank had a technical issue.
  • Your receiver’s details were incorrect.
  • Your receiver didn’t pick up the money within 42 days.
  • You used a joint bank account. 

Note: If you’ve already transferred the money, contact Customer Care to request a refund.