We’re sorry for the inconvenience caused. If you were charged, we’ll refund you the money in your original form of payment within 5-7 business days from the date the refund was processed.

You’ll be notified when your refund is credited to your bank account, credit, or debit card, or when it is ready for pickup.

Your transfer may have been canceled due to one of the following:
  • We couldn’t confirm your identity from the information you provided.
  • You sent money to a business account instead of a personal account.
  • There was insufficient funds in your bank account, debit card, or credit card.
  • There was a technical issue at your bank’s end.
  • You provided incorrect receiver’s details, including bank details and name.
  • Your receiver didn’t pick up the money within 42 days.
If your transfer is canceled, you can always start another online or at an agent location.