Alteration and forgery claims are ultimately the Bank of First Deposit (“BOFD”). As a courtesy, Western Union is willing to act on your behalf to collect the funds from the BOFD. Western Union does not guarantee that payment will be recovered from the BOFD as the BOFD will make the final determination after conducting its review.

If your money order qualifies for a forgery claim, do the following:
  1. Send us the completed, signed, and notarized affidavit by the intended payee to the following address:
    Western Union Financial Services, Inc.
    PO Box 6033, Mail Stop: M13-M
    Englewood, CO 80155
Note: Complete a separate affidavit for each money order. For forgery claims, you don’t need to pay any fees.